Now Offering SMS Functionality on Tracking Numbers

Posted on May 13, 2013 by laure

You can now activate any US/Canada tracking numbers to send and receive text messages. For example, ask your customers to text different codes to your phone number and set up automatic triggers so that they get auto- responses (emails, text messages etc) back and you can get immediate email notifications via email. This is a whole new way to engage your prospects/customers!

Step 1: Activate

Go to “SMS Settings” to choose the tracking numbers you want activated to send/receive SMS messages. SMS message rates range from 2 to 3 cents depending on which plan you are on.

Enable SMS On Your Tracking Numbers

Step 2: Set Up Triggers

You can choose for a variety of automatic triggers (responses) to happen each time someone texts one of your numbers with a particular pattern. For example, every time someone texts you “#1″, you could send a text back to them with more info and you could have an email automatically sent to your inbox alerting you to the text.

Set up SMS triggers

Step 3: Monitor 

Each time a text comes in, you’ll immediately see it appear in your “SMS Log” . You’ll see important information like the caller name/number, responses that were sent, and the content of the message

Screen Shot 2013-05-13 at 6.51.43 PM

 

Does this look helpful? If you’re not already a customer, you can get started now. Text message rates range from 2 to 3 cents depending on which plan you choose.

 

 

 

 

 

 

 

 

Posted in Uncategorized | Leave a comment

Outbound Calling From the Call Log

Posted on March 28, 2013 by laure

We are excited to announce the release of our new “call back” feature from within the call log. This feature allows you to call your leads back right from the CallTrackingMetrics call log.  (If you are not a current customer, view this demo of our call log.)

When you press the “call” button, a call will be generated through your browser. The person you are calling will see the tracking number they called in as the caller ID of where you are calling from so they will know who it is.

call tracking software call back feature

call your leads back from your call log

The CTM system will track for you how many times you’ve called each lead back and will tell you who handled the call back.

This is a great way to make sure you return every call quickly and helps you keep track of your follow up list from right inside of our system.

Let us know if you have any feedback on this new feature. Enjoy!

Posted in Uncategorized | Comments Off

CallTrackingMetrics and Zapier

Posted on February 18, 2013 by taf2

 

 

zapier

 

 

We are very excited to announce our integration with Zapier.    With this integration complete you’ll be able to easily integrate CallTrackingMetrics with over 173 (and growing) services.   These services include: Google Docs,  Basecamp, AIM, Gtalk, Zoho, SugarCRM, HubSpot, Salesforce, and many many more.

Here’s great overview of Zapier:

Here are a few example use cases to try with Zapier and CallTrackingMetrics.

Google Docs Integrationgdocs-icon

After a call completes we’ll update the associated sheet with a new row of caller data.  We find this to be very useful when building automated reports.

Here’s a sample of the sheet, you’d want to setup a head of time to look like the following:

Call Data in a Google SpreadSheet

As calls are received new call rows are appended to the sheet allowing you generate reports within the sheet or feed into other external reporting tools.

Gtalk Integrationgtalk-icon

Receive a notification after calls complete within Google Talk.   We found this very helpful for keeping on top of call review.

 

Zoho CRMZoho Integration

Add Calls as new Leads directly and easily into your Zoho CRM.    New leads show up automatically with the callers number and name.

 

raven-iconRaven Tools Integration

With Raven Tools you’ll be able to automatically integrate all the valuable keyword data collected from CallTrackingMetrics.    This is a great way to help optimize your search campaigns with real call keyword data.

 

Those are just a few of the services you can quickly setup and integrate with once you have your CallTrackingMetrics and Zapier accounts created.

To get started with CallTrackingMetrics you can create your account here and get your first phone number for as little as $3 per month.

 

 

Posted in Features | Tagged , , , | 1 Comment

KISSmetrics integration- customer interactions in one place

Posted on January 25, 2013 by laure

What is KISSmetrics?

Google Analytics tells you what happened on your website. KISSmetrics tells you who did it. KISSmetrics works by pooling your online data (e.g. website activity, webinars, email opens/clicks, online payments) with your offline data (e.g. direct mail, conferences, phone calls) to reveal every touchpoint a person has with your company, both before and after every purchase. Then zoom out and get the ROI of your marketing by studying various pre-made reports about these people.

Linking CTM To KISSmetrics

Once you create your KISSmetrics account, you can link it to your Call Tracking Metrics account in one easy step. You will be able to see your inbound calls in your KISSmetrics reports and real time activity feed. This will allow you to have a complete picture of each persons interaction history no matter where it happens- web, mobile, social, desktop… and now calls!

PLUS- Friends of CallTrackingMetrics will receive a 14 day free trial to try the KISSmetrics service. 

Check out this video showing how the integration works in action:

Don’t Miss Out on The Great Offer 

KIssmetrics Call Tracking Metrics integration

 

Posted in Features, tracking, tracking number | Comments Off

Call Tracking Metrics and Optimizely

Posted on January 3, 2013 by taf2

Optimizely AB TestingToday we’re excited to announce our latest integration with Optimizely (“A/B Testing you’ll actually use”).

We’re now able to report on the effectiveness of any optimizely experiment with respect to call volume.    If you’re wondering about the impact of changing the color of your phone number, size of your phone number or any other variation of your website with respect to inbound calls, our system will happily report this valuable metric to you, under the new report available “calls by experiment” which can be found in the “call reports” area.

 

optimizely-experiments

Within the report you can even drill down to see which variant drove what percentage of calls.

The great thing is you don’t have to do anything special.  Call Tracking metrics tracking code will automatically detect and begin tracking your Optimizely A/B test data. Once we detect Optimizely data, you will start to see the “calls by experiment” report within your call reports.

If you havent started using Optimizely yet, you can sign up here. We think its a great tool for advertisers!

Posted in tracking, Uncategorized | Comments Off

Tracking Calls as Conversions in Adwords

Posted on December 6, 2012 by laure

Many of our customers link their Call Tracking Metrics accounts to Google Analytics so that calls will show up as events in GA, but did you know that you can also sync those events into Adwords as conversions?

Todd Fisher, our lead engineer, recently wrote a great tutorial on how to set it up.

Its a three step process:

  1. Connect Call Tracking Metrics with Google Analytics
  2. Adding Goals to Google Analytics for Call Tracking Metrics
  3. Importing Goals from Google Analytics as Conversions into Adwords

Once you’ve got it set up, your calls will automatically show up as events in Google Analytics and as conversions in Adwords. Now you can optimize your ads in one place!

Let us know if you have any questions as you set this up.

Posted in Uncategorized | Comments Off

Now serving 20 new countries

Posted on November 21, 2012 by laure

We are now providing our call tracking service in 20 new countries- with more to come across the next month.

We have had many requests to provide our services in other countries outside of the US and Canada. We are excited to announce that we are now providing local tracking numbers in the following additional countries: 

  • Australia
  • Austria
  • Brazil
  • Denmark
  • France
  • Greece
  • Hong Kong
  • Ireland
  • Israel
  • Italy
  • Japan
  • Netherlands
  • New Zealand
  • Poland
  • Puerto Rico
  • South Africa
  • UK

Continue reading →

Posted in Uncategorized | Comments Off

Auto-Tag by Business Hours

Posted on November 7, 2012 by laure

Wouldn’t it be nice to quickly see which of your calls occured during or outside of business hours? We just rolled out the ability for you to set business hours for each of your receiving numbers and then set auto-tagging rules around those hours.

This can be used to spot trends in your calls that occur inside or outside of business hours. For example, would you like to see if your missed calls tend to occur during or outside of business hours so that you can make appropriate staff allocation decisions?

Continue reading →

Posted in Uncategorized | Comments Off

Call Tracking Affiliate Program

Posted on October 25, 2012 by laure

Have you heard about our new affiliate program?

Its a great way to earn money by referring new customers to Call Tracking Metrics. The program launched last month and we are excited about the results so far.

To get started, simply create your affiliate account, refer customers, and then begin earning 10% on every dollar your referrals spend across their first year.

Continue reading →

Posted in Uncategorized | Comments Off

Salesforce Integration!

Posted on August 16, 2012 by laure

We just rolled out the ability for you to integrate your Call Tracking Metrics account directly with your Salesforce account. This linkage enables all of your important call tracking information to sync directly into Salesforce so that it is integrated into your customer and sales lead records. Continue reading →

Posted in Uncategorized | Comments Off