Be Informed.

CallTrackingMetrics® integration with Next Caller® increases your sales conversions and agent efficiency by delivering rich caller data to agents in real time and providing advanced routing capabilities based on the caller profile. Next Caller, the provider of CallTrackingMetrics advanced caller

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  We’ve been busy this summer and have made a number of major updates to our Salesforce integration, making it one of the industry-leading solutions for Salesforce with OpenCTI. With Salesforce and CallTrackingMetrics, it’s now easier than ever to personalize how tasks, leads,

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Unbounce Integration

CallTrackingMetrics has taken our Unbounce integration to the next level by introducing a FormReactor integration. Now, all Unbounce forms can be integrated with FormReactor, allowing Unbounce users to see both their phone calls and form submissions within CTM’s Call Log and

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September 2016 product ehancements

Product Enhancements Our team has been busy this summer rolling out new features and integrations and working hard to enhance the tools we already offer. Recently we’ve made a few changes you might have noticed: Enhanced Visitor Detail Refined Report Search Change

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CallTrackingMetrics & Desk Integration Logo

CallTrackingMetrics allows you to take your customer service to the next level with our new Salesforce Desk integration.  We’ve all been there, when you need to make that dreaded service call. You know you’re in for a series of call transfers from IVR

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With vacation hours spent and back-to-school traffic bogging down our commutes, lots of us are looking for a post-summer boost in productivity. That third cup of coffee isn’t the answer—well it’s not the only answer. Before you pour number four,

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Case Study: Digital Reach   How the Data from CallTrackingMetrics Impacts Marketing and Sales By: Ben Childs Call Tracking for Inbound Marketing: When I started Digital Reach as a PPC management firm in 2011, I knew call tracking was going to be an essential part

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CallTrackingMetrics, a leading provider of call tracking software, announced today a new integration with Acquisio, a top digital marketing platform allowing users to manage search, social, and display campaigns. This integration provides advertisers with critical information to connect PPC campaign

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CallTrackingMetrics University

CTM University Since we launched CallTrackingMetrics in 2012, we have continually added new features, capabilities, and ways to leverage the software in response to feedback from customers. We announce general updates in monthly newsletters, on our blog, through topical webinars and our online support

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First and foremost, quick, effective connections between clinics and callers must be established in a way that expedites admissions, while protecting the privacy of those seeking treatment. Secondly, but of growing importance, calls should provide data that helps facilities optimize the performance of marketing, advertising, and customer support.

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