User Roles In CTM

With in CTM we allow you to have as many users as you would like. You can assign each user a role based off of what you want them to have access to. Today we will explain the different roles of a user. Call Agent: A Call Agent can only see calls in the call…

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Share your insights on CallTrackingMetrics

Your peers come to G2 Crowd to get an inside look at call tracking tools and other business software; adding your perspective on CallTrackingMetrics will help others pick the right product based on real user experiences. The more reviews CTM receives, the higher they will rank in the chart. Your feedback helps us evolve. Just…

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Call Tracking & The Addiction Rehab Industry

We are pleased to release our latest white paper, “Call Tracking & The Addiction Rehab Industry”. This paper provides an overview of the fast growing industry and the increasing need for measurement tools like call tracking. Download The Addiction Rehab Call Tracking White Paper –August 27, 2015 — Call Tracking & The Addiction Rehab Industry Phone calls…

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LA Furniture – a 180 degree turn on Phone Call Tracking

I am about to tell you a quick a case study/story of a complete 180 degree change in stance about Phone Call Tracking by one of my clients, LA Furniture.   The initial research LA Furniture, nationwide online retailer of modern furniture and with Four furniture stores across Los Angeles, has been using CallTrackingMetrics since…

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CTM & Bing

There’s been lots of talk lately about Bing. Bing is constantly improving their product to meet their clients needs. Back in October of 2014 Bing announced the launch of their new Universal Event Tracking, also known as UET. Bing Universal Event Tracking looks and functions in the exact same way as Google’s event tracking does….

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CallTrackingMetrics Terminology 102

If you’re just getting started with CallTrackingMetrics or looking for some more ways to customize your account, you’ve probably noticed that there are a lot of features available to help you do just that.  Our Terminology 101 post covered some of the basics, so in this post we’ll cover some of our more advanced features. Voice Menu (IVR)…

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Introducing Call Transcriptions

CallTrackingMetrics is pleased to announce the launch of their latest feature, Call Transcriptions. Call transcription are an exciting new feature that transforms the audio of your calls into speaker organized scripts. This can be a great tool for reviewing calls quickly, spot checking performance and identifying trends. Transcriptions are also making our keyword spotting tool…

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Call Tracking For Advertising Agencies

Call Tracking For Advertising Agencies Agency Review of CallTrackingMetrics: As a digital marketing strategist, I’m always looking for the most comprehensive data regarding just how effective our digital strategies are performing. I realized there are 2 types of conversions from a website, online such as a form submission and offline such as a phone call….

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What Is Porting And How Does It Work?

What is porting? If you already own a number that you would like to use as a tracking number in CallTrackingMetrics, but it is currently not in our system, you can port the number in making it usable for your tracking purposes. How do you port a number? Porting a number into CallTrackingMetrics is simple,…

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Multi Account Level API Access

Members of our Agency Plan have a the ability to access all of their sub accounts through Calltrackingmetrics API. In this walkthrough we will show you how to integrate with our api and query multiple accounts using curl. To get started you will first need to enable api access on your agency account by clicking…

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