Come visit us at Booth 245! We are debuting new call center features and pricing plans at the 2015 ICMI Contact Center Expo & Conference today and tomorrow in Orlando, Florida. With these new enhancements, CallTrackingMetrics is increasingly bridging the gap between optimizing advertising around calls and optimizing call centers around conversions.
Across the past 18 months, we have steadily been rolling out sophisticated call routing tools geared at call and contact centers so that customers no longer have to use two different products to track their advertising and their call center agents. With the release of the CallTrackingMetrics Soft Phone, call center customers do not even need a phone to accept calls but rather have the flexibility to be on the phone anywhere from their computer. Coupled with the release of the advanced agent queueing capabilities and a real time contact center dashboard, we are entering the call center industry rapidly and providing customers with flexible, transparent call center pricing options typically not seen in the space.