Features
Features

We’re working on a new “Quick Help” tool inside the main Help menu. This comprehensive step-by-step guide delivers a sequence of interactive tips and tutorials to help users navigate through the platform quickly and effectively.  There is a ‘Help’ tab

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Expanding agency offerings to include call tracking shouldn’t be stressful, but we also know how challenging it can be to present the added value and benefits in a clear and concise way.  So, our call tracking experts have created a marketing

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CallTrackingMetrics released a new integration with Bizible, a leading B2B marketing performance management solution that enables the entire marketing team to understand performance of past efforts and predict the future with powerful insights. Launched in 2013, Bizible unifies user behavior and

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CallTrackingMetrics understands the high priority you place on connecting with prospects and clients and wants to help you reach them better—and faster. To that end, we’re excited to announce a new feature to our call management platform: Auto Dialer. This productivity-driving

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Fall Updates: Remote Control Softphone & Real-time dashboard 2.0 Remote Control Softphone: The Softphone Remote Control connects agents using a hard phone (desk phone, mobile phone) with the CTM Softphone. Toggling Browser Phone off will allow you to make and receive calls via external

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improved google integrations

We love customer feedback, and thanks to your requests we’ve added the option to delay when an Event is sent into Analytics for ‘Call Extensions’ and ‘Call-Only’ ads. Prior to this enhancement, Call Events were sent into Analytics seconds after the call

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Image of man receiving a SMS billing alert

We’re pleased to announce that users may now opt-in to receive an SMS notification for critical billing issues within your CallTrackingMetrics account. This is a powerful new tool that enables you to respond to critical issues faster and more efficiently. Statistics

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We are excited to announce the release of Custom Fields. Custom Fields allow users to add fields that are important to their business into CTM and use them in routing, reporting and integration flows. Each business has particular fields of information that are

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  We’ve been busy this summer and have made a number of major updates to our Salesforce integration, making it one of the industry-leading solutions for Salesforce with OpenCTI. With Salesforce and CallTrackingMetrics, it’s now easier than ever to personalize how tasks, leads,

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Unbounce Integration

CallTrackingMetrics has taken our Unbounce integration to the next level by introducing a FormReactor integration. Now, all Unbounce forms can be integrated with FormReactor, allowing Unbounce users to see both their phone calls and form submissions within CTM’s Call Log and

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