Case Study: Easy Dumpster Rental
Why the call tracking and advanced routing from CallTrackingMetrics is crucial to our business
By: Mat Satler
Call Tracking, Advanced Call Routing, and Reporting
As our company expanded, it was always a challenge to track all of our marketing sources and pinpoint exactly how each campaign performed, individually. We used many other call tracking platforms over the years, but none of them provided us with all of features that we needed, in a single tool.
CallTrackingMetrics (CTM) has changed that by integrating and connecting all of our existing tools into a single, powerful reporting platform. Now, we know exactly where our hard-earned marketing dollars are getting the highest ROI.
In addition to a great call tracking platform, CTM has amazing customer service and a team of engineers to help you along the way.
Outside of the integrated marketing and analytics data, CTM also provides us with advanced call routing capabilities.
Companies can route calls to the appropriate team member or call queue, and it can be set up based on schedule, geographic location, through an IVR menu, by agent skillset, and even caller demographics. While we have not yet explored all of the features offered, we are confident that CTM has the tools and functionality to grow with our business.
About Easy Dumpster Rental:
Easy Dumpster Rental is the industry leader in sanitation containment unit rental needs. We promise fast, reliable, and affordable service to companies located throughout the nation. Once you’ve experienced the exceptional service our experts provide, you’ll understand why we consider ourselves to be the best dumpster rental service available. From temporary roll off dumpster rentals to commercial permanent waste units, Easy Dumpster Rental guarantees to have exactly what you’re looking for.