call center
call center

Your profitability depends on generating solid leads, making informed decisions about those leads, and distributing them efficiently. Doing all of this in a cost effective manner requires tools to help you drive efficiency and hone your lead generation efforts.

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The right communication tool can drive more leads, track (and create) conversions, connect customer service calls to the proper agents faster, and provide recording and transcriptions for training, sales, and marketing usage. In other words, the right tool can pull all of your call-related efforts—and arguably your entire operation—together, making your business leaner and more productive.

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CallTrackingMetrics has released Smart Routing, the latest enhancement to their call tracking system, providing businesses innovative ways to route inbound phone calls throughout their organization to increase sales and customer satisfaction. Smart Routing allows businesses to route calls based on

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Since the dawn of time, sales managers have been listening in on their rep’s calls to track productivity, evaluate performance, and identify coaching opportunities. My first experience with a call center was in the late 90’s- doing third party verification

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